Replacements & Shipping
- My otoscope arrived broken. What should I do?
- How can I order a pulse ox?
- How can I order an otoscope?
- What should I do if I've lost my medical kit?
- How can I replace my lost otoscope?
- What should I do if my medical kit arrives after I've canceled?
Otoscope Troubleshooting
- How can I order a new otoscope charger?
- What can I do if my otoscope does not power off?
- Why isn't my otoscope charging or powering on?
- Can I still use my otoscope if I cancel my membership?
- My wireless otoscope will not connect to my phone, what can I do?
- My otoscope’s image is blurry. How can I fix this?
Pulse Ox Troubleshooting
Thermometer Troubleshooting
- Is your digital thermometer contactless?
- Why does my thermometer say "Hi"?
- Step-By-Step Guide For Using The Oral Thermometer
- Step-by-Step Guide for Taking Forehead and Ear Temperature
- How can I switch my forehead and ear thermometer from Celsius to Fahrenheit?
- How can I switch my oral thermometer from Celsius to Fahrenheit?