If a device in your medical kit isn’t working, please reach out to us at help@blueberrypediatrics.com from the email address linked to your account. Include the following information to help us assist you efficiently:
- Which device in your kit is experiencing issues
- A detailed description of the issue
- A photo or a short video showing the malfunction
- Your current shipping address.
Please note that a replacement fee may apply, depending on the circumstances and nature of the device issue.
For assistance with common issues, check out these articles:
- My otoscope’s image is blurry. How can I fix this?
- My wireless otoscope will not connect to my phone, what can I do?
- My pulse ox won’t power on. What steps can I take to fix this?
- How can I switch my oral thermometer from Celsius to Fahrenheit?
- How can I switch my forehead and ear thermometer from Celsius to Fahrenheit?