How to request a refund?
To request a refund, simply email our Customer Support line at help@blueberrypediatrics.com or text (754) 702-7256, and be sure to include your account's email address. You will typically receive a response within 24 hours (though usually much less). Our customer support team will ask why you are requesting a refund but will not block the refund.
How does Blueberry process refunds?
We will refund the appropriate charges back to the card used to process the original payment. We are unable to provide a refund in any other manner.
How long will it take for the refund to show up in my account?
Depending on your bank's processing time, the refund may take up to 10 business days to appear in your bank account.
What charges are eligible for a refund?
Membership fees that are charged 30 days prior to a refund request, along with future membership months (for example, if you paid for an annual membership), are eligible for refunds. Enrollment fees and kit fees are not eligible for refunds. Please note that this policy applies solely to memberships and does not include the refunding of kits or tools. If promotional items (like forehead thermometers) were provided, these devices may be deducted from your refund.
What happens if I've paid for an annual membership?
If you've purchased an annual membership, you can receive a refund for any months you haven't used, along with the month before you requested the refund. However, you'll be charged the standard monthly rate rather than the discounted annual rate for the months you've already used. This is because the annual membership discount is provided, assuming a family would stay the member for the year.
What happens to my Blueberry account after my refund?
Refunds are considered account cancelations - we will cancel your account immediately after issuing a refund. If you need assistance afterward, please contact us at help@blueberrypediatrics.com and we will be happy to assist in any way we can!