Billing, Cancelation, & Refunds
- How can I get an itemized receipt?
- What do I do if I forgot to use my promo code?
- I can't make a payment or complete my purchase. What should I do?
- How do I reactivate my membership?
- When will I receive my refund?
- I accidentally signed up for the year. Can I switch to the monthly plan?
Prescription Support
- How can I get pharmacy help?
- Where was my prescription sent?
- What should I do if I haven't received the pharmacy selection text?
- How do I change pharmacies?
- How do I change my child’s current prescription, obtain a refill, or request a new medication?
- What should I do if the prescription service hasn’t responded to my text message?
Medical Care
- How long does it take the doctor to answer in the chat?
- Can you prescribe birth control?
- How can I see a doctor online?
- Can you diagnose Cerebral Palsy?
- Can you do video visits?
- How can I cancel my visit?
Insurance Memberships
- Signing Up with Meridian Insurance
- Signing Up with Evry Health Insurance
- Signing Up with Sunshine Insurance
- Signing Up with Sana Insurance
- Signing Up with Community Care Plan Insurance
- Signing Up with Aetna Insurance
Well Visits & Vaccines
Eligibility
- Can my college kid use this service?
- Do you accept Humana?
- Do you accept Blue Cross Blue Shield (BCBS)?
- Do you accept UnitedHealthcare (UHC)?
- Do you accept Cigna?
- Does Blueberry accept insurance?
Membership & Availability
- Can I subscribe without paying for the medical kit?
- Why can't I reactivate my expired account?
- Why isn’t my state listed?
- When will Blueberry Pediatrics be available in my state?
- What should I do if my membership is inactive?
- Can I Add My Spouse/Partner to My Blueberry Account?
Pricing
- Can I upgrade my medical kit?
- How much is the medical kit?
- Why was I overcharged?
- Why was I charged the full price instead of the discounted price?
- How much does your membership cost?
- Why wasn't my promo code applied?